Too many cooks: o8t used separate systems to pay and manage its workforce in Australia, Canada, and the US. The company drained time reconciling all the disparate platforms; for instance, the HR team sent time off requests through BambooHR but routed them through Gusto for US employees, Xero for Australian employees, and a third solution for Canadian employees. Employees also juggled separate account logins for payroll, benefits, HR, and retirement.
Inefficient IT processes: o8t’s Head of IT Operations spent hours manually configuring their new laptops. And since o8t doesn’t have physical offices in the US or Canada, IT had to send batches of devices to a single employee’s home, who then had to assist IT with configuring the laptops and shipping them on the company’s behalf. This was a waste of employee resources and led to suboptimal onboarding.
Lagging reporting: o8t struggled to cohesively report on employee spend; Stephen had to manually export data into Excel, check for formatting discrepancies, and dig into individual line items to find issues when employee spend data didn’t match up in their accounting system.
